Payment Policy

Brendas
Last Updated: October 11, 2026

At Brendas, we aim to provide a smooth, convenient, and secure payment experience for every customer. This Payment Policy explains the payment methods available, how transactions are processed, and what you can expect when placing an order through our website.

1. Accepted Payment Methods

Brendas supports the following payment methods where available at checkout:

  • Visa

  • Mastercard

  • Maestro

  • American Express (Amex)

  • JCB

  • Visa Electron

  • Discover

  • Diners Club

Available payment methods may vary depending on your card issuer, payment provider, and transaction eligibility. Please review the payment options displayed at checkout before completing your purchase.

A card logo displayed on our website does not guarantee that every card issued by every bank will be accepted. Your payment must be successfully authorized by the relevant payment provider.

2. Currency and Product Prices

Unless otherwise stated at checkout, product prices and order totals are displayed in United States dollars (USD).

Prices may change as products, promotions, and availability are updated. The applicable product price and charges will be displayed during checkout before you submit your order.

If your bank account uses a currency other than USD, your bank or card issuer may apply currency conversion fees or other charges. These fees are determined by your financial institution and are not controlled by Brendas.

3. Order Total and Shipping Charges

The total amount payable will be shown at checkout before you complete your purchase.

Our current shipping rates for orders delivered within the United States are:

  • Orders of $100 or more: Free shipping.

  • Orders under $100: $4.99 shipping.

Applicable taxes and any other required charges will be displayed where applicable.

Please review your order total carefully before confirming payment.

4. Payment Authorization and Processing

When you place an order, your payment details are submitted for authorization through the available payment provider.

Your order may begin processing after the payment has been successfully authorized and the order has been accepted.

Some transactions may require additional verification or security review. If a payment cannot be authorized or verified, order processing may be delayed or the order may not be completed.

Brendas cannot guarantee that every payment method will be available for every purchase.

5. Declined or Failed Payments

If your payment is declined or unsuccessful, please check that:

  • Your card details are correct.

  • Your card has not expired.

  • Sufficient funds or available credit are available.

  • Your card issuer permits the transaction.

  • Any required verification has been completed.

You may contact your bank or card issuer for further assistance or try another payment method available at checkout.

An order will not be treated as successfully paid until the payment status has been confirmed.

6. Payment Security

We take reasonable steps to support secure payment handling and protect customer information.

Payments may be processed by third-party payment providers that use their own security systems and procedures. The information required to authorize a transaction may be handled by those providers.

For your security, never share your full card number, card security code, banking password, or verification codes through email or Live Chat.

Although reasonable precautions are taken, no electronic transmission or storage method can be guaranteed to be completely secure.

7. Order Confirmation

After submitting your order, you may receive an order confirmation by email.

The confirmation indicates that your order details have been received. It does not necessarily mean that payment verification, fulfillment, or shipment has been completed.

If you do not receive a confirmation or notice an error in your order details, please contact our support team with the information available to you.

8. Refunds and Payment Reversals

Refund requests are handled according to our Return & Refund Policy.

Approved refunds are generally issued to the original payment method within 10 business days after the returned item has been received and inspected.

Your bank or card issuer may require additional time to process the refund and make the funds available.

If an order is canceled after payment has been collected, any applicable refund will be processed in accordance with our policies and applicable law.

Original shipping charges are generally non-refundable unless the return results from our error or a refund is required by applicable law.

9. Order Cancellation

You may request to cancel an order within 24 hours of placing it by contacting support@brendas.shop and providing your order number.

Cancellation depends on the order's processing status. If an order has already been processed or shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may request a return under our Return & Refund Policy.

Any refund due following an order cancellation will be handled in accordance with our policies and applicable law.

10. Unauthorized or Suspicious Transactions

If you believe that your card has been charged without your authorization, contact your bank or card issuer immediately and notify us at support@brendas.shop.

Please provide your order number or relevant transaction details if available. Do not email your full card number or security code.

We may review suspected fraudulent activity and cooperate with payment providers where appropriate and legally permitted.

11. Pricing Errors and Payment Disputes

We make reasonable efforts to ensure that product prices, shipping charges, and checkout totals are accurate.

If a material pricing or checkout error affects an order, we may contact you to explain the issue and determine an appropriate resolution in accordance with applicable law.

If you have a concern about a charge, please contact us so we can review the transaction. You may also contact your bank or payment provider regarding any payment dispute or unauthorized charge.

Nothing in this section limits any rights you may have under applicable law.

12. Changes to This Payment Policy

We may update this Payment Policy to reflect changes to our business practices, payment services, accepted payment methods, or legal requirements.

The latest version will be published on this page with a revised “Last Updated” date. Changes will apply as permitted by applicable law.

13. Contact Information

If you have questions about payment methods, order charges, payment authorization, or refunds, please contact us.

Store Name: Brendas
Email: support@brendas.shop
Phone: +1 (646) 852-4492
Business Address: 119 Mulberry St, New York, NY 10013, USA
Live Chat: Available through our website
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

For faster assistance, please include your order number when contacting us.

For your security, never share your full card number, security code, or banking password with our support team.

Thank you for choosing Brendas. We appreciate your trust in our store.