Shipping policy
Last Updated: October 11, 2026
At Brendas, we aim to make your shopping experience simple, convenient, and enjoyable. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Destinations
Brendas currently ships to customers within the United States.
Please provide a complete and accurate shipping address when placing your order. Shipping availability may vary depending on the destination.
2. Shipping Rates
We offer the following Standard Shipping rates based on your eligible order subtotal:
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Orders of $100 or more: Free Standard Shipping
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Orders below $100: $4.99 Standard Shipping
Your applicable shipping charge will be displayed at checkout before you complete your purchase. Free Standard Shipping will be applied automatically to qualifying orders.
3. Order Processing Time
Our standard order processing time is 1–2 business days.
Processing includes order review, preparation, and packaging before shipment. Business days are Monday through Friday, excluding US public holidays.
Orders placed after 5:00 PM Eastern Time (ET), on weekends, or on US public holidays will begin processing on the next business day.
Once your order has shipped, we will send a shipping confirmation email when tracking information is available.
4. Estimated Delivery Time
Our estimated Standard Shipping timeline is:
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Order processing: 1–2 business days
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Shipping transit: 3–7 business days
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Estimated total delivery: 4–9 business days
Delivery estimates may vary depending on your destination and the carrier service. These timeframes are estimates and are not guaranteed delivery dates.
Weekends, public holidays, weather conditions, and carrier delays may affect delivery.
5. Order Tracking
When tracking information becomes available, we will send a shipping confirmation email to the email address provided at checkout.
Please allow time for the carrier to update tracking details after your package has shipped.
6. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at support@brendas.shop or +1 (646) 852-4492.
We can accommodate a change or cancellation if your order has not yet entered processing or shipment. Once an order has shipped, changes and cancellations may no longer be possible.
Please include your order number when contacting us so we can assist you more efficiently.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact us promptly. We will do our best to help if your order has not yet shipped. Address changes cannot be guaranteed after shipment.
8. Delivery Delays
We work to process and ship orders within the timeframes stated in this policy. However, delivery may be affected by carrier operations, severe weather, public holidays, or other transportation delays.
If your order has not arrived within the estimated delivery window, please contact us with your order number. We will review the available tracking information and help you determine the next steps.
9. Taxes
Applicable sales taxes will be calculated at checkout based on your shipping address and relevant tax requirements.
Any applicable taxes will be displayed before you complete your purchase.
10. Business Hours and Customer Support
Our customer support hours are:
Monday – Friday: 9:00 AM – 5:00 PM Eastern Time (ET)
We are closed on weekends and US public holidays.
Live Chat: Available on our website.
Email: support@brendas.shop
Phone: +1 (646) 852-4492
Messages received outside business hours will be reviewed on the next business day.
11. Contact Information
If you have questions about shipping, order processing, tracking, or delivery, please contact us using the details below.
Brendas — Women's Handbags
119 Mulberry St
New York, NY 10013
United States
Email: support@brendas.shop
Phone: +1 (646) 852-4492
Thank you for shopping with Brendas. We appreciate your trust in our store and look forward to serving you.