Terms of service

Last Updated: October 11, 2026

1. Introduction and Agreement

Welcome to Brendas. These Terms of Service (“Terms”) govern your access to and use of our website, including browsing our products, placing orders, making payments, and communicating with our customer support team.

Throughout these Terms, “Brendas,” “we,” “us,” and “our” refer to Brendas. “You” and “your” refer to any visitor, customer, or individual who accesses or uses our website.

By accessing our website, placing an order, or using our services, you agree to these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these Terms, please discontinue using our website.

These Terms apply to the extent permitted by applicable law. Nothing in these Terms removes or restricts consumer rights that cannot legally be excluded.

2. Eligibility and Lawful Use

By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement under applicable law. If you are using the website on behalf of another person or organization, you confirm that you are authorized to do so.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Provide false, inaccurate, or misleading information.

• Use another person's payment details without authorization.

• Attempt to interfere with the security, functionality, or availability of our website.

• Access accounts, systems, or information without authorization.

• Upload malicious code or engage in activity that could damage our website or services.

• Use our website to commit fraud or violate applicable laws.

• Misuse our customer support services or infringe the rights of other individuals.

We may take reasonable steps to investigate suspected misuse, protect our customers, and secure our website, subject to applicable law.

3. Our Products and Product Descriptions

Brendas offers women's handbags and related products through our online store.

We make reasonable efforts to ensure that product descriptions, photographs, colors, prices, and other product details are clear and accurate.

However, the appearance of a product may vary slightly depending on screen settings, lighting, device displays, or other factors. Product photographs may not reproduce every detail exactly as it appears in person.

We do not intentionally misrepresent our products. If we discover a material error in a product listing, we may correct the information and contact affected customers where appropriate.

Product availability may change without notice. We do not guarantee that every item will remain available at all times.

4. Pricing, Promotions, and Errors

All prices and applicable shipping charges will be displayed during the shopping and checkout process.

Prices, promotions, discounts, and product availability may change from time to time. Changes generally do not affect an order that has already been accepted, except where correction or other action is permitted by law.

If a genuine pricing, promotional, or listing error affects an order, we may contact you to explain the issue and discuss an appropriate resolution.

Where an order must be canceled because of a material error or unavailability, any payment collected for the canceled order will be refunded as required by applicable law.

Promotional offers may have specific eligibility requirements, expiration dates, or exclusions. We will communicate material offer conditions where applicable.

5. Orders and Order Acceptance

When you submit an order, you are making an offer to purchase the selected products under the terms presented during checkout.

You are responsible for reviewing your order before submitting it, including:

• Product selection and quantity.

• Shipping and billing information.

• Applicable shipping charges.

• Total order amount.

• Contact information.

An order confirmation indicates that we have received your order. It does not necessarily confirm final acceptance, shipment, or delivery.

We reserve the right to review, decline, or cancel an order where reasonably necessary, including situations involving suspected fraud, unauthorized payment, material listing errors, product unavailability, or inaccurate order information.

If we cancel an order after receiving payment, we will arrange any required refund in accordance with applicable law.

We will not use this section to avoid obligations that legally apply to us.

6. Payment Terms and Authorization

Payment must be completed through an available payment method offered at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment provider to process the transaction.

Payment processing may be handled by independent third-party providers under their own terms, security procedures, and privacy practices.

We do not guarantee that every payment method will be available at all times. Transactions may be reviewed or declined where reasonably necessary for security, authorization, or fraud prevention.

If a payment fails or cannot be verified, order processing may be delayed until the issue is resolved.

You are responsible for reviewing the final order total before completing your purchase.

7. Shipping Policy and Delivery Estimates

Brendas currently offers shipping to addresses within the United States.

Our current shipping rates are:

• Orders of $100 or more: Free shipping.

• Orders under $100: $4.99 shipping.

Orders are generally processed within 1–2 business days. Estimated transit time is 3–7 business days after dispatch. The estimated total delivery time is approximately 4–9 business days.

These timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Orders placed after 5:00 PM Eastern Time, Monday through Friday, or on non-business days generally begin processing on the next business day.

Delivery may be affected by carrier operations, weather, holidays, incorrect addresses, high order volumes, or other circumstances outside our reasonable control.

Where tracking is available, we will provide tracking information to help you follow your shipment.

You are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error. We cannot guarantee address changes after an order has been processed or shipped.

If a shipment is delayed, lost, or marked as delivered but cannot be located, please contact our support team so we can review the available information and explain the next steps.

Nothing in this section limits any delivery obligations or remedies required by applicable law.

8. Returns, Refunds, and Exchanges

Our Return & Refund Policy explains the requirements and procedures for eligible returns, refunds, and exchanges.

Under our current policy:

• Eligible return requests may be submitted within 30 days of receiving an order.

• Returned products must meet the applicable product condition requirements.

• Standard return shipping costs are generally the customer's responsibility.

• Approved refunds are generally issued within 10 business days after the returned item has been received and inspected.

• Exchanges are subject to product availability.

Customers must contact us before mailing a return and follow the return instructions provided by our support team.

Original shipping charges are generally non-refundable unless the return results from our error or a refund is required by applicable law.

We may review returned products to determine whether they meet the stated return requirements. If a return does not meet those requirements, we will explain the decision and any available options, subject to applicable law.

The full Return & Refund Policy forms part of these Terms. If any provision conflicts with mandatory consumer protection law, the applicable law will take precedence.

9. Order Cancellation

Customers may request cancellation within 24 hours of placing an order by contacting support@brendas.shop and providing the order number.

Cancellation depends on the order's processing and shipping status. Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is unavailable, customers may request a return in accordance with our Return & Refund Policy.

We may cancel an order when reasonably necessary due to suspected fraud, unauthorized payment, product unavailability, material pricing errors, or other legitimate operational reasons.

If payment has already been collected for a canceled order, any required refund will be processed in accordance with applicable law.

Nothing in this section restricts cancellation or refund rights that cannot legally be excluded.

10. Damaged, Defective, or Incorrect Products

We aim to provide products that match the order placed by the customer.

If an item arrives damaged, defective, or different from the item ordered, please contact support@brendas.shop as soon as possible.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the product and the problem, where applicable.

Our team will review the information and explain the appropriate next steps. Depending on the circumstances and applicable law, a resolution may include a replacement, refund, or another suitable remedy.

Customers should contact us before returning an affected item so that we can provide appropriate instructions.

Nothing in this section limits mandatory consumer rights or remedies available under applicable law.

11. Customer Support and Communication

Customers may contact Brendas through email, phone, or Live Chat available on our website.

We aim to respond to inquiries during our published support hours. Response times may vary depending on inquiry volume and the nature of the request.

For order-related questions, please provide your order number and the relevant details so that we can assist you more efficiently.

You agree to provide accurate information when communicating with our team and to use our support channels respectfully and lawfully.

We may retain relevant communications as reasonably necessary to handle customer requests, maintain records, resolve disputes, and meet legal obligations, as described in our Privacy Policy.

12. Intellectual Property Rights

Unless otherwise stated, website content—including text, graphics, logos, photographs, product descriptions, page layouts, and design elements—is owned by Brendas or used with appropriate authorization.

You may access and use this content for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected website content without prior written permission, except where permitted by applicable law.

Unauthorized use of our intellectual property may result in appropriate action under applicable law.

Nothing in these Terms grants you ownership of our trademarks, branding, or other intellectual property.

13. Reviews, Feedback, and User Submissions

If you submit a review, suggestion, comment, or other content to us, you confirm that you have the right to submit it and that it does not knowingly violate another person's rights or applicable law.

You must not submit content that is fraudulent, deceptive, unlawful, threatening, abusive, or intended to mislead other customers.

Where permitted by law, you grant Brendas a non-exclusive, royalty-free license to use, reproduce, and display feedback you voluntarily submit for purposes related to our business, website, or products.

This license does not transfer ownership of your content and does not authorize us to disregard applicable privacy rights or other legal obligations.

We may moderate or remove user-submitted content where reasonably necessary, subject to applicable law.

14. Third-Party Websites and Services

Our website may link to third-party websites or rely on external providers for payments, shipping, analytics, customer support, or other services.

These third parties may operate independently and may have their own terms, privacy policies, and security practices.

Brendas does not control every aspect of third-party services. However, nothing in these Terms excludes any responsibility that applicable law places on us.

You should review the relevant third-party terms before using an external service or providing information directly to that provider.

15. Privacy and Personal Information

Our Privacy Policy explains how we collect, use, store, and share personal information.

By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.

We handle personal information in accordance with our stated practices and applicable law. We do not use these Terms to remove privacy rights that you may have under applicable legislation.

For questions or privacy requests, contact support@brendas.shop.

16. Website Availability and Security

We make reasonable efforts to maintain the availability and security of our website. However, temporary interruptions may occur due to maintenance, updates, technical issues, service-provider disruptions, or other circumstances.

We do not guarantee that the website will always be available, uninterrupted, or completely free from errors or security risks.

You must not attempt to bypass security measures, interfere with website operations, or access systems or data without authorization.

We may temporarily restrict access where reasonably necessary to maintain security, perform maintenance, or protect our customers and business, subject to applicable law.

17. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its general content are provided on an “as available” basis.

We do not guarantee that website access will always be uninterrupted, that all technical errors will be corrected immediately, or that every website feature will always function without interruption.

Any disclaimer in this section applies only to the extent legally permitted. It does not exclude express promises made by us or warranties and consumer rights that cannot legally be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, Brendas will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such exclusions are legally permitted.

This provision does not exclude or limit liability where doing so would be unlawful, including liability that cannot legally be excluded for fraud, intentional misconduct, or other matters protected by applicable law.

Nothing in these Terms removes mandatory consumer protections or remedies available to customers.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable losses, claims, or expenses arising directly from your unlawful use of our website or your material violation of these Terms.

This provision does not require you to indemnify Brendas for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or matters for which indemnification is prohibited by law.

20. Suspension and Termination of Access

We may restrict or suspend access to our website where reasonably necessary to investigate suspected fraud, prevent unauthorized activity, protect website security, or respond to a material violation of these Terms.

Where appropriate and legally required, we may provide notice or an explanation.

Suspension of website access does not remove rights or obligations relating to orders already placed, payments collected, refunds owed, privacy, or other matters that survive under applicable law.

21. Disputes and Applicable Law

If you have a concern about an order or our services, please contact us first so that we can review the matter and try to resolve it.

These Terms are subject to applicable law. Where legally permitted, disputes will be handled in accordance with the laws and procedures applicable to the relevant jurisdiction.

Nothing in these Terms prevents you from exercising mandatory consumer rights, submitting a complaint to an appropriate authority, or pursuing a remedy available under applicable law.

22. Changes to These Terms

We may update these Terms when our business practices, services, website, or legal requirements change.

The latest version will be published on this page with the revised “Last Updated” date.

Changes apply as permitted by law. Where a change materially affects an existing order or requires notice or consent, we will follow the applicable legal requirements.

Your continued use of our website after updated Terms are posted may constitute acceptance where permitted by law. It does not override any requirement for express consent.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

24. No Waiver

If we do not enforce a provision of these Terms immediately, that does not mean we have permanently waived our right to enforce it later.

Any waiver must be interpreted in accordance with applicable law.

25. Entire Agreement

These Terms, together with the applicable policies referenced in them, describe the general terms governing your use of the Brendas website and services.

If a conflict arises between these Terms and a mandatory legal requirement, the mandatory legal requirement will take precedence.

26. Contact Information

For questions about these Terms, orders, payments, shipping, returns, or other store matters, contact us using the information below.

Store Name: Brendas
Email: support@brendas.shop
Phone: +1 (646) 852-4492
Business Address: 119 Mulberry St, New York, NY 10013, USA
Live Chat: Available through our website
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

When contacting us about an order, please include your order number to help us assist you efficiently.

Thank you for choosing Brendas. We appreciate your trust and the opportunity to serve you.