Refund policy

At Brendas, your satisfaction matters to us. We want you to enjoy shopping for your favorite handbags with confidence. If you need to return an item, request a refund, or exchange a product, please review our policy below.

1. Return Window

You may request a return within 30 days of receiving your order. Returned items must meet the eligibility and product condition requirements outlined in this policy.

Please contact our support team before sending any item back.

2. Return Eligibility

To qualify for a return, items must be unused and in their original condition. Please include the original packaging and any accessories that came with the product, where available.

Items that show signs of use, damage after delivery, or missing parts may not qualify for a return, except where required by applicable law.

3. How to Start a Return

Starting a return is simple:

  1. Contact us at support@brendas.shop or through Live Chat on our website.

  2. Provide your order number and the reason for your return.

  3. Wait for our team to review your request and provide return mailing instructions.

  4. Pack the item securely and mail it according to the instructions provided.

Please do not send items to our business address unless our support team confirms that it is the correct return destination.

4. Return Shipping

For standard returns, customers are responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before mailing it back. We will review the issue and explain the appropriate next steps, including return shipping arrangements where applicable.

5. Refunds

After your returned item arrives, our team will inspect it and notify you of the refund decision.

Approved refunds will be issued to your original payment method within 10 business days after the returned item has been received and inspected. Your bank or payment provider may take additional time to make the funds available.

Original shipping charges are generally non-refundable unless the return results from our error or a refund is required by applicable law.

6. Exchanges

We may offer exchanges for eligible items, subject to product availability.

To request an exchange, contact support@brendas.shop or use Live Chat within 30 days of receiving your order. Include your order number and the item you would like to exchange. Our team will guide you through the process.

7. Order Cancellation

You may request an order cancellation within 24 hours of placing your order by contacting us with your order number.

Cancellation requests depend on the order's processing status. If your order has already been processed or shipped, cancellation may no longer be possible. You may then request a return under this policy.

8. Damaged, Defective, or Incorrect Items

We want you to receive the item you ordered in good condition. If your handbag arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email support@brendas.shop with your order number, a brief explanation, and clear photos showing the issue. We will review your request and help determine an appropriate solution, which may include a replacement or refund.

9. Restocking Fee

Brendas does not charge a restocking fee for eligible returns.

Standard return shipping costs may still apply as described in this policy.

10. Product Condition

Please ensure that returned items are unused and in their original condition, with included accessories and original packaging where available.

Items that have been used, altered, or damaged after delivery may not qualify for a return, except where required by applicable law.

11. Contact Our Support Team

Need help with a return, refund, exchange, or cancellation? We're happy to assist.

Store: Brendas
Live Chat: Available through our website
Email: support@brendas.shop
Phone: +1 (646) 852-4492
Business Address: 119 Mulberry St, New York, NY 10013, USA
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

For faster assistance, please have your order number ready when contacting us.

Thank you for shopping with Brendas. We appreciate your trust in our store.