Privacy policy

Last Updated: October 11, 2026

At Brendas, your privacy matters to us. We are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit our website or place an order.

1. Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us.

Personal Information: Your name, email address, phone number, billing address, and shipping address.

Order Information: Products purchased, order history, shipping details, and information related to returns, refunds, exchanges, or cancellations.

Payment Information: Payments are handled by third-party payment providers. We may receive transaction details and payment confirmations needed to process and manage your order.

Device and Website Information: Information such as your IP address, browser type, device information, pages visited, and interactions with our website.

Customer Support Information: Information you provide when contacting us through email, phone, or Live Chat.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.

  • Arrange shipping and provide order updates.

  • Handle returns, refunds, exchanges, and cancellations.

  • Respond to questions through email, phone, and Live Chat.

  • Improve our website and shopping experience.

  • Help detect and prevent fraudulent or unauthorized activity.

  • Maintain business records and meet legal obligations.

  • Send promotional communications where permitted by law and according to your preferences.

3. How We Share Your Information

We may share relevant information with service providers when necessary to operate our business, including:

  • Payment processors that handle transactions.

  • Shipping and fulfillment providers that deliver orders.

  • Website hosting and technical service providers.

  • Customer support providers that help us respond to inquiries.

  • Analytics and advertising providers, where these services are used.

  • Government authorities or other parties when required by law or necessary to protect our rights.

We do not sell your personal information for money. Where applicable privacy laws provide additional rights regarding targeted advertising or certain data-sharing activities, we will honor those rights as required by law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and measure advertising performance where enabled.

You may manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect some website features.

5. Third-Party Services

Some services used to operate our website, process payments, provide customer support, or deliver orders may process information on our behalf.

Third-party services may have their own privacy policies and practices. We encourage you to review their policies when using their services.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete it or handle it appropriately, subject to applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction or deletion of certain information.

  • Request a copy of certain information in a portable format.

  • Opt out of certain targeted advertising or data-sharing activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Unsubscribe from marketing emails using the link provided in the message.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing your request and will respond as required by applicable law.

9. Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization. If you believe a child has provided personal information to us, please contact us so we can review the matter.

10. International Visitors

Our store primarily serves customers in the United States. If you visit our website from another country, your information may be processed in the United States or other locations where our service providers operate, subject to applicable legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements. Any updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, please contact us:

Store Name: Brendas
Email: support@brendas.shop
Phone: +1 (646) 852-4492
Business Address: 119 Mulberry St, New York, NY 10013, USA
Live Chat: Available through our website
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)

Thank you for trusting Brendas with your shopping experience.